Video Marketing Agency ("LSB Consulting Ltd") operates videomarketingmybusiness.com and may operate other websites. It is Video Marketing Agency policy to respect your privacy regarding any information we may collect while operating our websites.
Like most website operators, LSB Consulting Ltd collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Video Marketing Agency purpose in collecting non-personally identifying information is to better understand how Video Marketing Agency visitors use its website. From time to time, LSB Consulting Ltd may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
LSB Consulting Ltd also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on videomarketingmybusiness.com blogs/sites. LSB Consulting Ltd only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that commenter IP addresses and email addresses are visible and disclosed to the administrators of the blog/site where the comment was left.
Gathering of Personally-Identifying Information
Certain visitors to Video Marketing Agency websites choose to interact with LSB Consulting Ltd in ways that require LSB Consulting Ltd to gather personally-identifying information. The amount and type of information that LSB Consulting Ltd gathers depends on the nature of the interaction. For example, we ask visitors who sign up at videomarketingmybusiness.com to provide a username and email address. Those who engage in transactions with LSB Consulting Ltd are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, LSB Consulting Ltd collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor's interaction with LSB Consulting Ltd. LSB Consulting Ltd does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.
LSB Consulting Ltd may collect statistics about the behavior of visitors to its websites. LSB Consulting Ltd may display this information publicly or provide it to others. However, LSB Consulting Ltd does not disclose personally-identifying information other than as described below.
Protection of Certain Personally-Identifying Information
LSB Consulting Ltd discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Video Marketing Agency behalf or to provide services available at Video Marketing Agency websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Video Marketing Agency websites, you consent to the transfer of such information to them. LSB Consulting Ltd will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, LSB Consulting Ltd discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when LSB Consulting Ltd believes in good faith that disclosure is reasonably necessary to protect the property or rights of LSB Consulting Ltd, third parties or the public at large. If you are a registered user of an LSB Consulting Ltd website and have supplied your email address, LSB Consulting Ltd may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what's going on with LSB Consulting Ltd and our products. If you send us a request (for example via email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. LSB Consulting Ltd takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.
If LSB Consulting Ltd, or substantially all of its assets, were acquired, or in the unlikely event that LSB Consulting Ltd goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of LSB Consulting Ltd may continue to use your personal information as set forth in this policy.
WHAT PERSONAL INFORMATION WE COLLECT
When you contact us (by phone, email, fax, letter, in person or via our website) to inquire about our coaching and marketing services, make a booking, to receive information from us or enter a competition, we will specifically ask you for the personal information necessary to fulfil your request.
In many cases we will just need your name and contact details (telephone number, postal address and/or email address) but, if you plan to make a booking with us, we will usually need to collect some or all of the following full names and addresses; credit/debit card or other payment details.
HOW WILL WE COLLECT THIS INFORMATION?
We will only collect personal information from you by specifically asking for it:
- When you purchase a product or service from or through us;
- When you subscribe to our newsletter;
- When you speak to any of our team;
- When you complete a survey or enter a competition
HOW WE USE AND RETAIN THE PERSONAL INFORMATION WE COLLECT
We may retain your names, email addresses, postal addresses, phone numbers and dates of birth (where provided) and use it for the following purposes:
- To complete our admin or questionnaire purposes so we have enough information for us to further our conversations or call on a specific consultation or call.
- To send you notifications and communicate with you generally;
- To contact you about special offers, brochures, forthcoming events, surveys or competitions (if you do not wish to receive such communications. You may ask us to remove you from our marketing list in writing by contacting firstname.lastname@example.org or by clicking here on this privacy statement which will also be present on our websites or via the unsubscribe button that will be on any email that we send you.
- To disclose to the providers of the services making up (who could be located outside the UK/EEA);
- To disclose some information to third parties in relation to customer services, credit card processing or other services;
- To disclose your information where required by law, where such a request is made by a legal authority;
- To disclose to organisations who act as “data processors” that perform business functions on our behalf (some of whom could be located outside the UK/EEA, where controls on data protection may not be as wide as the legal requirements in this country) and use the information for analysis including monitoring, measuring and assessing customer purchasing preferences and trends. Such business functions may include but are not limited to the provision of feedback services, administration, business management, security and crime prevention/detection, research and analysis, marketing, dispute resolution, re-organisation/structuring of our business.
- To disclose to a third party who acquires or attempts to acquire all or a substantial part of the asset/stock in our company;
- To disclose to other companies within our group for auditing purposes;
- To disclose your information to a promotional partner, where you have given prior consent, when you enter an advertised competition or other promotion operated by LSB Consulting Ltd. Should you be successful, your name(s), address(es) and email address(es) will be provided to the promotional partner in order to facilitate the management of the prize.
If we collect detailed personal information during the coaching call/consultation process that is “Sensitive Personal Data”, it shall only be used in understanding or providing your needs and we will not retain it unless we specifically obtain your consent to do so for use in future consultations/coaching calls; if we wish to use it for any other purpose, we will specify the reason(s) to you and again seek your positive consent.
We have taken all reasonable steps to have appropriate security measures in place to protect your information. Outside the European Economic Area, controls on data protection may not be as wide as the legal requirements in this country. The transmission of information via the internet is never completely secure. We exclude our liability for personal data lost in transmission to the website.
As we sell coaching and marketing services Our experience is that these communications are well received and those who prefer not to receive them are happy to simply let us know so that we can stop sending them.
This way of direct marketing is a core part of the way we operate as a business and, as we currently understand the forthcoming legislation, this constitutes what is termed a legitimate interest. In terms of the regulation this can be the legal basis for processing an individual’s booking and enquiry data for the purposes of marketing.
Following the introduction of GDPR, it is currently our intention to continue to send promotional information in relation to our offers to individuals based on the bookings and enquiries they have previously made and, on occasion, tell people about a product or service from another company if we feel it relates to our customers best interests.
WHAT CAN I DO?
If you do not agree to our use of the information as set out above, you should inform us as soon as possible by writing to us at by email at email@example.com.
In accordance with the Data Protection Act 1998, you may ask us in writing for a copy of the information we hold about you (There will not be a charge unless your requests are deemed excessive for the purposes that they have been requested) and to correct any inaccuracies in your information. We aim to respond to you within 30 days from the date of request.
You can also choose not to provide us with some of the information we request, however, as a result, we may not be able to complete your travel arrangements.
You can opt out at any time by writing to us by email to firstname.lastname@example.org or via the unsubscribe button that will be on any email that we send you.
If you consent to join our email database to receive our email newsletters, then we may collect your name, country of residence and information in addition to your email address. This information will be used to send you the email newsletters and to create a profile of our user base.
We may conduct small surveys via email. If you wish to take part in any such survey, we will only use the information you provide via the survey for the purposes specified in the survey.
If at any time you wish to unsubscribe from our email newsletter service you may do so by emailing email@example.com or by clicking here on this privacy statement which will also be present on our websites or via the unsubscribe button that will be on any email that we send you.
A ‘cookie’ is a small computer file which is downloaded to your device. It collects information as to how you navigate our website and the internet and helps us provide better website services to you.
We use tracking software to record anonymously the progress of visitors to our website, so as to better understand their needs and thus improve our site. The software records the pages users visit while browsing the site, and also the following information: browser capabilities; network properties; language; city and country (which are inferred from your internet protocol (IP) address, though your IP address is not passed on to us. This information is retained and used for analysis by our external marketing or database consultants.
PROTECTING YOUR INFORMATION
We take website security very seriously and we are committed to safeguarding your personal information. We take a number of administrative and technical steps to ensure the security of the information you provide to us.
PERSONAL INFORMATION COLLECTED FOR LEGAL, COMPLIANCE, REGULATORY AND CRIME DETECTION AND PREVENTION PURPOSES
We process your personal information so that we can meet our legal, compliance and regulatory obligations, for legal purposes, such as to respond to a legal claim, summons or regulatory order and to protect our property, rights, and interest as well as the property, rights, and interests of other person. We also process your personal information for accountancy and auditing, crime prevention and detection purposes, including the prevention of fraud for offline and online payments by identity checking.
To ensure that we carry out your instructions accurately, to help improve our service and in the interest of security, we may monitor customer transactions and activities on our website.
UPDATES AND CHANGES
As our privacy and cookies policy may change due to developments in the law we encourage you to read this from time to time so you are aware of any changes in how we gather and use your personal information. Any changes to this policy will be either posted on our website, brochure and/or made available on request